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Privacy Policy

BTZ Translations Ltd Privacy Policy – February 2025

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At BTZ Translations Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We encourage you to read this Policy carefully so you understand how we manage your information and the choices available to you.

Privacy Policy

This Privacy Policy (“Policy”) sets out how BTZ Translations Ltd (“we”, “us”, or “our”) collects, uses, and shares your personal data in connection with our websites, business operations, freelance linguists, suppliers, job applicants, and current or prospective clients who use our interpreting and translation services (together referred to as “you”, “your”).

Please read this Policy carefully to understand how and why we use your personal data and how we protect it.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

BTZ Translations Ltd is the data controller of the personal data we collect about you. This means we determine the purposes and means of processing your personal data and are responsible for protecting it.

You can contact us:

We take your privacy seriously and are committed to protecting and respecting your personal information.

Personal Data: Collection, Purposes and Lawful Basis

This Policy explains how any personal data we collect from you, or that you provide to us through our website www.btztranslations.com (the “Website”), by email, phone, or in person, will be processed by us.

Personal Data means any information about an identifiable individual.

The type of data we collect and how we use it depends on how you engage with us.

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Clients and Website Users

We may collect and process:

  • Name, company name, job title, and contact details (email address, telephone number, postal address)

  • Payment and billing information

  • Communication records and service requests

  • Website usage information (cookies, IP address, browser type)

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Purpose and lawful basis:

  • To provide interpreting and translation services (contractual necessity)

  • To manage invoices and payments (legal and contractual obligation)

  • To respond to enquiries and provide quotations (legitimate interest)

  • To improve our website and services (legitimate interest)

  • To comply with legal and regulatory obligations

Freelance Linguists and Suppliers

We may collect:

  • Contact details and CVs

  • Identification documents and right-to-work verification

  • Payment and bank details

  • Qualification certificates and professional references

Purpose and lawful basis:

  • To assess and manage supplier relationships (contractual necessity)

  • To ensure compliance with legal requirements (legal obligation)

  • To maintain accurate records for payments and invoicing (contractual necessity)

Job Applicants

We may collect:

  • Contact details, CV, and employment history

  • References and qualifications

  • Right-to-work documentation

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Purpose and lawful basis:

  • To process and evaluate job applications (legitimate interest)

  • To comply with employment and legal obligations (legal obligation)

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How We Share Your Personal Data

We may share your personal data with:

  • Trusted service providers (e.g. IT, accounting, or payment processors)

  • Clients or linguists where necessary to provide interpreting or translation services

  • Legal, regulatory, or governmental authorities where required by law

We ensure that all third parties respect the security of your data and only process it in accordance with our instructions and applicable laws.

 

International Data Transfers

In some cases, your data may be transferred outside the UK (for example, if an interpreter is based overseas). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections approved under data protection law.

 

Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Access to your data is limited to employees, contractors, and third parties who have a legitimate business need to know.

 

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

 

Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to or restrict processing in certain circumstances

  • Request transfer of your data to another provider (data portability)

If you wish to exercise any of these rights, please contact us at admin@btztranslations.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data: www.ico.org.uk.

 

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date indicated at the top of this document.

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